MP joins calls for action over Royal Mail delays in Warndon Villages

Local MP Tom Collins has joined growing calls for urgent action over serious postal delays in Warndon Villages – and has told councillor Sarah Murray he is “deeply unsatisfied” with the answers he has received so far from Royal Mail.

Cllr Sarah Murray, Worcester City Councillor for St Nicholas Ward, wrote to Mr Collins after being contacted by Warndon Villages residents who say they are often receiving only one postal delivery a week, with important letters arriving days – and sometimes more than a week – late.

In a response sent to Cllr Murray, Mr Collins’ office confirmed that he has been liaising with Royal Mail but remains unhappy with the explanations provided and will seek a meeting with the company if a clear and credible plan of action is not forthcoming.

Cllr Murray said “I’m pleased that Tom has taken this seriously and that he’s as frustrated as residents are with the lack of real answers from Royal Mail so far.'

‘But while emails go back and forth, people in Warndon Villages and all over Worcester are still missing hospital letters, getting test results late and waiting far too long for replacement bank cards and other important documents. That simply isn’t acceptable.’

Residents need to see a concrete plan from Royal Mail, with timescales, to get a proper, regular service restored – not just warm words.”

Cllr Murray is urging Royal Mail to come clean about what is going wrong on local rounds and to work with both councillors and the MP to resolve the problems.

“This shouldn’t be about party politics – it’s about residents getting the basic service they pay for and rely on,” she added. I’m glad Tom is pushing from Westminster while I keep pushing locally, but the bottom line is that Royal Mail now needs to step up.'

'If deliveries really are happening six days a week as they claim, residents in Warndon Villages will struggle to recognise that from what they’re seeing on their doormats.”

Cllr Murray is encouraging residents who are still experiencing long delays with their post to log complaints directly with Royal Mail and to contact Tom Collins’ office so that their experiences are reflected in his ongoing discussions with the company.